Privacy & Data Protection

I am committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation.

If you have any questions regarding this notice, please contact me:

Email: restoringyoucounselling@gmail.com

Telephone: 07598 847338

Practice Address: Office 4, 72a Newark Road, Lincoln, LN5 8PY

Information I Collect

I may collect and process the following information:

  • Name
  • Email address
  • Telephone number
  • Information provided through my website contact form
  • Appointment information
  • Payment information where applicable
  • Information relating to your health, wellbeing, personal circumstances and counselling sessions

Some of this information is classified as special category data because it relates to health and wellbeing.

How I Use Your Information

I use personal information to:

  • Respond to enquiries
  • Arrange appointments
  • Provide counselling services
  • Maintain client records
  • Manage payments
  • Meet legal, safeguarding, insurance and professional requirements

Confidentiality

Information shared during counselling is treated confidentially.

However, confidentiality may be broken if:

  • There is a serious risk of harm to yourself or another person;
  • There are safeguarding concerns relating to a child or vulnerable adult;
  • Disclosure is required by law or court order;
  • Disclosure is necessary to prevent serious crime.

In accordance with professional requirements, I may discuss client work anonymously within clinical supervision. Supervisors are also bound by confidentiality obligations.

Online Counselling

Where counselling is provided online, I use secure communication methods and take reasonable steps to protect confidentiality. However, no internet-based communication can be guaranteed to be completely secure.

Website Contact Form

If you submit an enquiry through my website contact form, I will use the information provided to respond to your enquiry and discuss counselling services.

Please avoid including unnecessary sensitive personal information in your initial enquiry.

How Long Information Is Kept

Client records are retained for a period consistent with professional, legal and insurance requirements.

Information submitted through the website contact form that does not lead to counselling services will be deleted when no longer required.

Your Rights

You have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of information where applicable;
  • Restrict or object to certain processing;
  • Lodge a complaint regarding the handling of your personal information.

Data Protection Complaints

If you have concerns about how I collect, use, store or share your personal information, please contact me in the first instance.

You can submit a complaint by:

Email: restoringyoucounselling@gmail.com

Telephone: 07598 847338

Practice Address: Office 4, 72a Newark Road, Lincoln, LN5 8PY

I will acknowledge your complaint, investigate the issues raised and respond as soon as reasonably possible.

If you remain dissatisfied with my response, you have the right to complain to the Information Commissioner's Office (ICO).

Cookies

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Changes to This Notice

This Privacy & Data Protection Notice may be updated from time to time to reflect changes in legal requirements or working practices.

Last updated: June, 2026.